Customer Service Representative

james a wheat sonsMontgomery Village, MD

2 days ago

Occupations

Customer Service Representatives Receptionists and Information Clerks Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Plumbing, Heating, and Air-Conditioning Contractors Steam and Air-Conditioning Supply Appliance Repair and Maintenance

APPLY NOW

About the role

Customer Service Representative James A. Wheat & Sons, Inc. is seeking a friendly and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing support to ensure satisfaction with our HVAC and plumbing services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service. If you are dedicated to helping others and want to make a positive impact in our community, we would love to hear from you.

Responsibilities: Answer incoming calls and respond to customer inquiries regarding services, appointments, and billing. Schedule service appointments and coordinate with field technicians to ensure timely service delivery. Resolve customer issues promptly and effectively, escalating when necessary to management. Maintain accurate records of customer interactions and transactions in our database. Provide information about products and services to assist customers in making informed decisions. Follow up with customers to ensure satisfaction with services rendered. Assist with administrative tasks as needed to support the office team.

Matching similar jobs

JOB OVERVIEW

Experience level

Junior

Location

Montgomery Village, MD

Occupation

Customer Service Representatives

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

2 days ago

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE