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Network Voice Consultant || Bryan, TX || Onsite

esolutionsBryan, TX

12 days ago

Occupations

Network and Computer Systems AdministratorsComputer Network Support SpecialistsTelecommunications Equipment Installers and Repairers, Except Line Installers

Industries

Computer Systems Design ServicesAll Other Miscellaneous Ambulatory Health Care ServicesTelephone Answering Services
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About the role

Network Voice Consultant (L2 Level)
Location: St Joseph Regional Health. 2724 Koch St. Bryan, TX 77802
Job Description:
  • Basic understanding of CUCM & Cisco Unity Connection version 11.x and 12.x.
  • Must be able to add IP phones, end users, CSS, partition, route pattern and route group, etc.
  • Good understanding of Unity Connection Voicemail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like call pilot, signaling server, SMGR, NRS and Avaya Aura contact center.
  • The one should understand PSTN protocols like T1, CCS, CAS, BRI, PRIThe one should have knowledge of configuration of Nortel/Avaya IP, digital and analog phones in PBX, Spectra-link phones.
  • The one should have knowledge of jumper cabling, patching and how to move Nortel TN from one port to another.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • Independently resolve tickets within SLAAdheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On-call support
  • Opening Bridge CallKey Technologies:
  • CUCM & Unity Connection 11.x and 12.x.
  • SIP, MGCP and H.323 gateways.
  • UCCX 11.x and 12.

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JOB OVERVIEW

Experience level

Senior

Location

Bryan, TX

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

12 days ago

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