On-Site Service Engineer – AI Data Center
netpaceDalton, GA
On-Site Service Engineer – AI Data Center
netpaceDalton, GA
today
Occupations
Network and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsComputer User Support SpecialistsIndustries
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related ServicesAbout the role
On-Site Service Engineer – AI Data Center
Location:
Dalton Georgia 30721 Duration: 5 months Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
On Call: Yes Travel: NoJob Summary: Role Responsibilities
Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.
What You'll Do:
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
- What You Bring
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
Qualifications:
- 3+ years of experience in technical support, field service, or data center roles
- Associate or bachelor's degree in IT or related field (or equivalent experience)
- Dell or other vendor certifications are a plus, but not required
- Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
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JOB OVERVIEW
Experience level
Senior
Location
Dalton, GA
Occupation
Network and Computer Systems Administrators
Industry
Computer Facilities Management Services
Posted
today
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