Customer Service Rep (5448)
dominos franchiseMemphis, TN
About the role
Customer Service RepMemphis, Tennessee, AR Pizza LLCJob Description
Job Description: Pizza Maker / Customer Service Representative (CSR)
Position Title:
Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level
Position Summary:
A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.
Essential Job Functions:
- Customer Service
- Greet customers in person and over the phone in a friendly and professional manner
- Take order taking accuracy
- Answer questions about menu items, specials, and promotions
- Resolve customer concerns and escalate issues to management when necessary
- Food Preparation
- Prepare pizzas and other menu items according to company standards
- Follow food safety and sanitation guidelines
- Ensure products are prepared quickly, accurately, and consistently
- Maintain portion control and product quality
- Store Operations
- Operate cash registers and handle cash transactions accurately
- Assist with stocking food items and supplies
- Maintain a clean and organized work area
- Help with opening and closing duties as assigned
- Team Support
- Work collaboratively with team members to ensure efficient store operations
- Assist delivery drivers and management when needed
- Follow company policies, procedures, and safety guidelines
Qualifications:
- Must be at least 16 years old (or meet state minimum age requirements)
- Ability to work in a fast-paced team environment
- Strong communication and customer service skills
- Basic math and cash-handling skills preferred
- Ability to follow instructions and work with minimal supervision
Physical Requirements:
- Ability to stand for extended periods of time
- Ability to lift up to 25 pounds
- Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
- Ability to work near hot ovens and kitchen equipment
Additional Information: All your information will be kept confidential according to EEO guidelines.
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JOB OVERVIEW
Experience level
Entry
Location
Memphis, TN
Occupation
Customer Service Representatives
Industry
Limited-Service Restaurants
Posted
yesterday
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