Customer Experience Analyst (CX)
judge groupChicago, IL
Customer Experience Analyst (CX)
judge groupChicago, IL
3 days ago
Occupations
Customer Service RepresentativesComputer Systems AnalystsMarket Research Analysts and Marketing SpecialistsIndustries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Management Consulting ServicesAbout the role
We are seeking an experienced Customer Experience (CX) Specialist This is a long term contract to start that is hybrid 3 days per week in
Chicago Key Responsibilities:
Conduct user interviews, contextual inquiry sessions, and surveys to understand how employees experience services day-to-day Facilitate complex workshops with senior stakeholders and cross-functional teams (e.g., journey mapping, service blueprinting, co-creation sessions)Design and manage CX measurement programs, including surveys, listening posts, dashboards, and trend analysis Analyze and synthesize qualitative and quantitative data into actionable insights and compelling narratives Qualifications 2+ years of experience in CXExperience in IT Service Management (ITSM), help desk operations, or enterprise support environments a plus Experience with Survey Monkey, etc Familiarity with journey mapping or service design tools (Miro, Mural, Fig Jam, Figma, Lucidchart, UXPressia, or similar)Pay around 30/hr
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JOB OVERVIEW
Experience level
Senior
Location
Chicago, IL
Occupation
Customer Service Representatives
Industry
Computer Systems Design Services
Posted
3 days ago
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