Desktop Support
united itOcala, FL
Desktop Support
united itOcala, FL
today
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems AdministratorsIndustries
Computer Facilities Management ServicesOther Computer Related ServicesComputer Systems Design ServicesAbout the role
Desktop Support
Location: Ocala, FL 34471 - Onsite
Key Responsibilities: Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and classroom support
- Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
- Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
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JOB OVERVIEW
Experience level
Junior
Location
Ocala, FL
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
today
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