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Information Technology - Security & Transactions Systems Administrator

sacred heart universityLancaster, OH

yesterday

Occupations

Network and Computer Systems AdministratorsEducation Administrators, PostsecondaryComputer User Support Specialists

Industries

Colleges, Universities, and Professional SchoolsJunior CollegesSecurity Systems Services
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About the role

Position Summary: Implement, maintain, and support security and transaction system hardware and software. Provide technical support to security and transaction system end users, troubleshoot system-related issues, and contribute to the continual enhancement and improvement of security and transaction systems.
Principal Duties & Responsibilities:
  • Administer access control and mobile access system hardware and software.
  • Administer surveillance system hardware and software.
  • Administer transaction system hardware and software.
  • Upgrade and institute policies and procedures to improve the level of service provided to the security and transaction system users.
  • Train the community on equipment usage.
  • Answer support questions from end users and research problems.
  • Monitor and manage how the level 1 helpdesk responds to issues as it pertains to the equipment and services that we support and maintain; produce monthly status reports.
  • Troubleshoot hardware and software problems.
  • Monitor network resources, assuring continuous availability and service.
  • Maintain department websites, ensuring that they are up to date and easy to navigate.
  • Other duties as assigned
  • Knowledge, Skills, Abilities & Other Attributes
  • Bachelor's degree required; degree in a technical field preferred.
  • Two years' experience in an information technology position.
  • Knowledge of access control equipment and how it operates
  • Knowledge of surveillance equipment and how it operates
  • Proficiency with operating systems and software found on campus: Windows Server and Workstation, MS OfficeGood interpersonal skills in dealing with a diverse community
  • Ability to assume project leadership
  • Evidence of experience in performing duties and responsibilities with minimal supervision; along with the ability to communicate verbally and in writing
  • Must be able to track and stay updated on multiple tasks at the same time
  • Experience with computer hardware and software installations and troubleshooting is required
  • Unusual Working Conditions
  • Working after hours and over the weekend to provide support and complete assigned tasks are sometimes required
Pre-Employment Requirements: All offers of employment are contingent upon satisfactory completion of a background check.

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JOB OVERVIEW

Experience level

Mid

Location

Lancaster, OH

Occupation

Network and Computer Systems Administrators

Industry

Colleges, Universities, and Professional Schools

Posted

yesterday

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