Customer Experience Specialist
british swim school of palatinelake zurichPalatine, IL
Customer Experience Specialist
british swim school of palatinelake zurichPalatine, IL
2 days ago
Occupations
Lifeguards, Ski Patrol, and Other Recreational Protective Service WorkersCustomer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersIndustries
All Other Amusement and Recreation IndustriesFitness and Recreational Sports CentersOther Services to Buildings and DwellingsAbout the role
Benefits:
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
- Exciting fun opportunity
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community.
We are excited to extend the British Swim School presence in the Buffalo Grove area
Position(s) hired and onboarded in late April / early MayWe are looking for individuals passionate about creating a memorable customer experience
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Typical Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
- Report to Business Owner, assist with other business needs
- Work a schedule that typically includes Monday, Wednesday, Thursday (3:00 - 7:00pm) and Saturday (9:00am - 2:00pm)
Compensation and Benefits:
- Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
- Paid training
- Free uniforms
- Opportunities for advancement (training & development)
- Birthday off and paid!
- Opportunity to make a difference in your community
About Us:
At British Swim School, our mission is "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:are are more than just a fun, surface-level swim lesson provider.are 2 schools in one - a survival school and a learn-to-swim school.invest in quality team members to teach our lessons.strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.
Minimum Qualifications:
- High school diploma or equivalent
- Enthusiastic personality - enjoy interacting with customers (parents and children)
- Excellent interpersonal communication and organizational skills
- Customer service skills: 1 year
- Have a responsible and professional demeanor
- Must complete all required British Swim School specific training and testing
Additional Qualifications:
Swimming experience: 1-2 years beneficial but not required. Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training) Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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JOB OVERVIEW
Experience level
Junior
Location
Palatine, IL
Occupation
Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers
Industry
All Other Amusement and Recreation Industries
Posted
2 days ago
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