Overnight Federal Support Manager
elasticsearch bvBrooklyn, NY
Overnight Federal Support Manager
elasticsearch bvBrooklyn, NY
today
Occupations
Computer User Support SpecialistsComputer and Information Systems ManagersNetwork and Computer Systems AdministratorsIndustries
Software PublishersComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesCustom Computer Programming ServicesAbout the role
Elastic is seeking a Support Manager to lead a distributed technical support team serving US Federal customers. You will drive process improvements, manage escalations, and ensure high customer satisfaction while maintaining strict confidentiality.
The role requires overnight US shifts (Mon-Fri), with initial day-shift training in US-East for 3–6 months, followed by 18 months on overnight rotations, coordinating with cross-functional partners to deliver exceptional service.
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JOB OVERVIEW
Experience level
Senior
Location
Brooklyn, NY
Occupation
Computer User Support Specialists
Industry
Software Publishers
Posted
today
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