Trade Floor Support Analyst
madison davisCharlotte, NC
Trade Floor Support Analyst
madison davisCharlotte, NC
17 days ago
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsComputer Systems AnalystsIndustries
Investment Banking and Securities IntermediationSecurities and Commodity ExchangesComputer Systems Design ServicesAbout the role
Qualifications:
Strong knowledge of desktop support, including Windows, Microsoft Office Suite, and trading applications (Bloomberg, Reuters, FIX protocol, etc.).Prior experience in a trade floor support role or a similar high-pressure technical support environment Ability to thrive in a high-pressure, fast-paced trading environment
Responsibilities:
Provide real-time support to traders and other users on the trading floor for any IT-related issues, including hardware, software, network connectivity, and communication systems. Diagnose and troubleshoot technical problems quickly and efficiently, escalating complex issues to relevant teams when necessary. Monitor trading systems and infrastructure to ensure smooth operation and proactively address potential problems before they impact users. Install, configure, and maintain trading software, desktop systems, monitors, keyboards, and other essential IT equipment. Log and document incidents and problems, tracking them to resolution, and ensure all incidents are resolved within agreed service levels. Work closely with other IT teams, such as network, server, and application support teams, to resolve technical issues efficiently and implement system upgrade
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JOB OVERVIEW
Experience level
Junior
Location
Charlotte, NC
Occupation
Computer User Support Specialists
Industry
Investment Banking and Securities Intermediation
Posted
17 days ago
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