Windows Site Reliability Engineer (SRE)

Title: Windows Site Reliability Engineer (SRE)

Location: Jersey City, NJ

Ideal Candidate: A strong candidate should have a combination of Windows administration + application packaging + SCCM/Intune + PowerShell + CI/CD + production support experience, along with the ability to work directly with software vendors.

Job Summary: We are looking for a Windows Site Reliability Engineer to support, deploy, monitor, and maintain third-party business applications in a Windows environment. The engineer will work closely with vendors, application teams, and infrastructure teams to ensure applications are reliable, secure, and available.

Key Responsibilities: Support and manage Windows-based third-party applications including thin-client, thick-client, and web applications. Work with vendors on software releases, patches, defects, and technical issues. Package and deploy Windows applications using MSI, MST, MSIX, App-V, and PSADT.Manage application deployments through SCCM/MECM and/or Intune. Build and maintain CI/CD pipelines using Azure DevOps, Jenkins, or GitHub Actions. Deploy applications across Dev, Test, UAT, and Production environments. Support web applications hosted on IIS and applications running on Citrix, RDS, or AVD.Create and maintain monitoring, alerts, dashboards, and application health checks. Troubleshoot production issues and participate in incident management and root-cause analysis (RCA).Automate repetitive tasks using PowerShell to reduce manual work. Manage application upgrades, patches, versions, and end-of-life software. Create runbooks, documentation, and knowledge articles. Support application databases and troubleshoot connectivity issues using SQL Server. Follow formal change management/ITIL processes for production deployments.

Required Skills: 5+ years of experience in Windows application support, SRE, systems engineering, or application operations. Strong Windows Server and Windows Client administration. Hands-on experience with application packaging: MSI/MST, MSIX, App-V, PSADT.Experience with SCCM/MECM and/or Intune. Strong PowerShell scripting and automation skills. Experience with IIS, Citrix, RDS, or AVD.Experience supporting third-party/vendor applications. CI/CD experience with Azure DevOps, Jenkins, or GitHub Actions. Experience with Git and source control. Knowledge of Active Directory, Group Policy, Windows Registry, services, and permissions. Experience with monitoring/observability tools such as Splunk, Dynatrace, Datadog, SCOM, or Azure Monitor. Working knowledge of SQL Server. Experience with production deployments, change management, and troubleshooting. Strong communication and documentation skills.

Preferred Skills: Terraform, Ansible, or PowerShell DSC.Azure or AWS experience with Windows workloads. Windows/.NET application containerization or MSIX App Attach. Vulnerability remediation and patch management. Knowledge of SRE practices, error budgets, toil reduction, and capacity planning. Microsoft Azure, Citrix, or ITIL certifications.