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About the role

To support student success in a fully remote environment, the full-time Arizona Licensed Student Support Specialist will provide academic advisement, coaching, and customer service to students throughout their lifecycle, utilizing a coaching model to build connections and resolve issues.
Key responsibilities: Engage with students to assess their needs and develop personalized academic plans that align with their goals Provide accurate information on degree options, program requirements, and university policies to facilitate informed decision-making Maintain professional relationships with internal departments to enhance the student experience and support academic progressionRequired qualificationsBachelor's degree completed prior to applying Proficiency in using complex proprietary software applications and CRM systems General knowledge of the higher education industry and fields of study such as business, education, and technology Strong analytical skills to evaluate student needs and recommend appropriate actions Self-motivated with the ability to work effectively both independently and as part of a team

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JOB OVERVIEW

Experience level

Junior

Location

New York, NY

Occupation

Computer User Support Specialists

Industry

Educational Support Services

Posted

yesterday

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