Control Tower Specialist

Duties and Responsibilities: Manage shipment schedules and coordinate transportation operations Monitor shipments and provide updates to customers and internal stakeholders Communicate with carriers and suppliers to ensure timely delivery of goods Analyze transportation data to identify areas for improvement and cost savings Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations Develop and implement transportation strategies to improve efficiency and customer satisfaction Ensure compliance with regulations and industry standards Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on-time delivery rates, service levels, and operational efficiency Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility Educational background / Work experience: High school diploma or GED required. Associate's degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus. 2+ years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus. Experience with international shipping and customs regulations is preferred. Skills & Competencies: Strong analytical and problem-solving skills Excellent communication and collaboration skills Knowledge of transportation management systems and other logistics software Ability to manage multiple priorities and deadlines Strong attention to detail, organizational, and accuracy skills Familiarity with Lean or Six Sigma methodologies is a plus Team player, proactive, customer-focused, and adaptable to changing environments Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any): N/A

Preferred Qualifications: Professional certifications, such as APICS or Six Sigma, are preferred Knowledge of domestic and international shipping regulations

Language skills: Fluent in English (oral and written) Computer Literacy: Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word Familiarity with transportation management systems, such as SAP or Oracle, is preferred At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.