Bilingual Customer Service Representative, HV (On-Site)

Job TitleViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

Have compassion and empathy for customer situations and excellent listening skills. Have excellent customer service skills with the ability to build and maintain customer relationships Be energetic, self-motivated, and quick-thinking Can work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Must be able to organize and write correspondence and memos in a logical/methodical manner Ability to effectively present information to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs Ability to handle difficult customers or situations Ability to work varied shifts. Education And/Or Experience: High school diploma or general education degree (GED)A minimum of one-year Customer Service Experience required A minimum of six months of Call Center experience preferred Bilingual Spanish is a strongly preferred