Debit Card Operations & Dispute Specialist

Position Requirements: 1-3 years banking experience or college degree preferred Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners Strong work ethic, critical thinking, and problem solving skills with attention to detail Ability to escalate issues and concerns appropriately Ability to perform specific tasks independently and with a high degree of reliability Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications Experience with CentrixDTS and/or dispute processing is preferred In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.