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Customer Service Representative

lhhNashville, TN

today

Occupations

Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelOrder Clerks

Industries

Temporary Help ServicesTelemarketing Bureaus and Other Contact CentersEmployment Placement Agencies

$23.00 per hour

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About the role

Customer Service Representative Location : Nashville, TN
Job Type: Contract-to-Hire
Pay Range: $23/HR+, depending on experience
We are seeking a dependable and customer-focused Customer Service Representative to join a growing distribution company in Nashville, TN. This position will serve as a key point of contact for customers, helping manage orders, resolve issues, coordinate with internal teams, and ensure a positive customer experience from order placement through delivery. The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and able to effectively balance customer needs with operational priorities.
Key Responsibilities:
  • Serve as a primary point of contact for customers regarding orders, product availability, shipping updates, and general inquiries
  • Enter and process customer orders accurately and efficiently
  • Track orders and provide customers with timely updates on shipment and delivery status
  • Coordinate with warehouse, distribution, purchasing, and sales teams to resolve order or inventory issues
  • Research and resolve customer concerns related to shortages, damaged products, incorrect shipments, returns, or delivery delays
  • Maintain accurate customer and order information within the company's ERP or order management system
  • Process returns, credits, and replacements as needed
  • Communicate professionally with customers by phone and email
  • Maintain strong working relationships with customers and internal departments
  • Identify potential issues proactively and work toward timely solutions
  • Assist with additional administrative and customer service responsibilities as needed
Qualifications:
  • 1+ years of customer service, order management, distribution, logistics, or related experience preferred
  • Experience working within a distribution, manufacturing, warehouse, or supply chain environment is a plus
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Proficiency with Microsoft Office, particularly Outlook and Excel
  • Experience with ERP, CRM, or order management systems preferred
  • Positive, team-oriented attitude with a strong commitment to customer service
Benefit offerings include PTO, medical, dental, vision, life insurance, short-term disability, and 401K plan. Provides employees the flexibility to choose the type of coverage that meets their individual needs. If you meet the qualifications above and this sounds like the opportunity for you, apply today! Not quite what you're looking for? Check out the LHH website for more opportunities in your area!

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JOB OVERVIEW

Salary

$23.00 per hour

Experience level

Junior

Location

Nashville, TN

Occupation

Customer Service Representatives

Industry

Temporary Help Services

Posted

today

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