Observatory Ambassador | One World Observatory

The Role: The Observatory Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory offerings. This position plays an integral role in providing the NYC area as well as national and international guests with unique, memorable experiences.

Essential Duties And Responsibilities: Greeting guests as they enter assigned areas Ensuring the safety of our guests while on tour or in assigned areas Providing a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience Retaining learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory layout, experience locations) to all inquiries Performing and presenting information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence Performing other duties as necessary or as required by management

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions: High school diploma or equivalent Minimum of one year's experience hosting in a guest-facing role (e.g., entertainment, hospitality)

Skills And Abilities: Multi-lingual and sign language capabilities preferred Energetic and outgoing personality Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time Ability to always demonstrate a high level of professionalism and customer service Ability to engage guests and work in a busy, highly interactive environment Ability to memorize historical and technical information Ability to stand for extended periods of time Ability to lift and transport items weighing 10-20 pounds (occasionally 30)Ability to work non-traditional hours (nights, weekends & holidays as necessary)Compensation$21 per hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Location: On-site (One World Observatory, NYC)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.