Customer Success Supervisor
virtual vocationsNew York, NY
8 days ago
Occupations
First-Line Supervisors of Non-Retail Sales WorkersFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Retail Sales WorkersIndustries
Custom Computer Programming ServicesComputer Systems Design ServicesAdministrative Management and General Management Consulting ServicesAbout the role
Leading a team of Customer Success Specialists, the full-time Customer Success Supervisor will provide operational oversight and escalation support while ensuring exceptional multi-channel customer service in a fully remote environment.
Key Responsibilities:
Lead and support Customer Success Specialists in delivering outstanding service across various channels, acting as the senior escalation point for complex issues
Manage stakeholder relationships and drive resolution for escalated concerns, while monitoring performance metrics to identify opportunities for continuous improvement
Provide coaching and development to team members, fostering a collaborative and customer-focused team culture
Required Qualifications:
Minimum 24 months' experience in a Contact Center, Customer Success, or operational support environment
Proven experience in managing complex escalations and stakeholder inquiries
Familiarity with customer relationship management (CRM) platforms, preferably Salesforce
Strong analytical skills and the ability to balance customer, commercial, and operational outcomes
Demonstrated ability to coach and mentor others effectively
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
First-Line Supervisors of Non-Retail Sales Workers
Industry
Custom Computer Programming Services
Posted
8 days ago
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