Learning & Development Manager

Overview In this role you will translate business priorities and learner needs into scalable learning experiences for Microsoft Advertising's global sales teams and external clients. You will partner with SMEs, instructional designers, and cross-functional stakeholders to build multi-format content and programs that drive adoption and measurable impact. You will lead data-driven evaluation of programs and identify capability gaps to guide learning priorities. The role combines strategy, content design, and use of AI-driven tools to improve speed, quality, and outcomes. This is an opportunity to shape learning at scale for a world-class digital advertising organization. Responsibilities Define learning priorities with business leaders and cross-functional teams and establish measures of success Collaborate with SMEs to develop and maintain learning content, standards, and program frameworks Deliver programs across in-classroom, virtual, and on-demand formats Design engaging, learner-centric content aligned to business objectives Establish an AI-first content approach and decide when to automate vs curate content Provide data analytics guidance to identify trends, gaps, and benchmarking opportunities Lead end-to-end curriculum lifecycle, including governance, readiness, launches, and refreshes Partner with Marketing, Sales, Product Marketing to promote content and gain support for external programs Travel to key North American client sites to deliver workshops Key requirements Master's Degree or equivalent OR Bachelor's degree or equivalent with relevant experience Experience in learning and development, technical roles, business development, sales, HR, or program/project management Experience owning learning strategy and executing analytics-enabled programs Experience with Learning technology, AI for program management, and LMS platforms Experience modernizing content creation and using AI to improve processes Analytical, data-driven, and problem-solving with examples of driving improvements Experience in Digital Advertising or a global sales organization Ability to design curricula across multiple formats for diverse audiences 5+ years managing cross-functional programs and change managementcollaborationcommunicationadaptability Learning technologyAI for program management and content creationLMS platforms