Inbound Sales Retention Specialist

Key responsibilities: Strengthen revenue retention by delivering timely customer support and consulting for current Yelp advertisers Manage inbound phone interactions, educating clients on ad performance metrics and handling escalated issues Utilize internal tools to research, draft proposals, and analyze data to effectively address client needs

Required qualifications: Bachelor's Degree or 3+ years of relevant client-facing experience Technical proficiency with computers and information systems Experience in account management, sales, advertising, or small business is preferred Ability to handle challenging conversations professionally and solutions-oriented Access to a high-speed internet connection, as satellite internet or mobile hotspots are not permitted