Onboarding & Training Specialist

Company Description Veras is an AI-powered workforce optimization solution designed specifically for long-term care and senior housing operators. The platform helps organizations reduce agency costs, overtime, overstaffing, and staff churn while simplifying scheduling and managing call-offs. By leveraging advanced analytics and automation, Veras enables care providers to make data-driven staffing decisions that improve financial performance and operational efficiency. The company is focused on supporting teams that deliver essential care, helping them streamline workforce management and spend more time on resident outcomes. Role Description The Onboarding & Training Specialist is a full-time, on-site role based in Lehi, UT. This role is responsible for guiding new customers through the implementation of Veras, including coordinating onboarding timelines, leading product training sessions, and ensuring users are confident and effective in their daily use of the platform. The specialist will create and maintain training materials, documentation, and how-to resources, tailoring sessions to different user groups such as administrators, schedulers, and frontline managers. Typical day-to-day tasks include hosting live demos and workshops, answering product and process questions, tracking onboarding progress, gathering feedback, and collaborating with product and customer success teams to improve the overall customer experience. The role also involves monitoring adoption metrics, identifying training gaps, and recommending best practices to help clients achieve measurable workforce and cost-savings outcomes. Qualifications Experience in customer onboarding, product training, or implementation, ideally in SaaS or healthcare-related technology. Strong communication and presentation skills, with the ability to explain complex workflows and technical concepts in clear, accessible language. Proficiency in creating training materials such as slide decks, user guides, FAQs, and video tutorials, with attention to detail and clarity. Comfort with technology platforms, including web-based software, CRM or customer success tools, and virtual meeting applications. Strong organizational and time-management skills, with the ability to manage multiple onboarding projects and meet deadlines. Collaborative mindset and ability to work cross-functionally with sales, product, and customer success teams. Prior experience in long-term care, senior housing, or workforce management software is beneficial.