Customer Service Representative
imc companiesCharlotte, NC
Customer Service Representative
imc companiesCharlotte, NC
today
Occupations
Dispatchers, Except Police, Fire, and AmbulanceCustomer Service RepresentativesCargo and Freight AgentsIndustries
All Other Support Activities for TransportationFreight Transportation ArrangementCouriers and Express Delivery ServicesAbout the role
Position Overview:
Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.
Important Job Functions:
- Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
- Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
- Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
- Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
- Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
- Notifies Cargo Specialist Supervisor/management of all service failures.
- Proposes and implements solutions to improve overall customer service.
- Creates and updates location profiles in computer system.
- Works as dispatcher as volume/vacation schedule dictates.
- Other projects as assigned by management.
- Other tasks as requested.
- Other Job Functions
- Assist with Dispatch whenever necessary
- Coachable and willing to learn all divisions
- Limiting per diem to a minimum
- Work towards improving vendor relations
- Other Skills/Abilities
- Exceptional communication, customer service and organizational skills
- Data entry and computer skills
- Must be innovative
- Email and general office duties
- Must be organized and able to multitask while processing high work volumes, with daily deadlines from customers
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JOB OVERVIEW
Experience level
Junior
Location
Charlotte, NC
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
All Other Support Activities for Transportation
Posted
today
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