Desktop Support Tech

Location: 5165 W Sunset Rd, Las Vegas NV - M-F 8-5 Pay Rate: $22-$26/HR on W2 Overview The Level 2 Desktop Support Technician provides advanced technical support for end users, ensuring desktops, laptops, mobile devices, and peripheral equipment function optimally. This role handles escalations from Level 1 support, resolves complex technical issues, and assists with system deployments, configurations, and upgrades. The technician works closely with IT teams to maintain a stable and secure computing environment.

Key Responsibilities: Provide advanced desktop support for Windows, macOS, and mobile devices (iOS/Android)Troubleshoot and resolve escalated hardware and software issues (desktops, laptops, printers, peripherals, phones, tablets)Perform system upgrades, migrations, and deployments (imaging, hardware swaps, OS installations)Configure and support end-user applications, including Microsoft 365, Teams, and other enterprise tools Assist with printer setup, driver installation, and network printing Escalate unresolved issues to Level 3 or specialized IT teams when necessary Document incidents, solutions, and processes within the ticketing system (Service Now, Footprints, Track It, etc.)Ensure compliance with IT policies, security standards, and data protection practices Qualifications & Skills 3–5 years of IT support experience, preferably in a Level 2 or equivalent role Strong knowledge of Windows operating systems (Windows 10/11), with familiarity in macOS and mobile platforms Familiarity with enterprise ticketing systems (Service Now, Track It, Footprints, etc.)Solid understanding of hardware components, troubleshooting, and break/fix procedures Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs, switch port activation)Excellent communication skills and ability to explain technical concepts in user-friendly terms Strong customer service mindset, with experience supporting executives or healthcare staff a plus Certifications such as CompTIA A+, or Microsoft certifications preferred