Technical Support Tech - Technical Support Tech I

Key Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone, or through email. Document, track, and monitor technical problems to ensure a timely resolution. Follow pre-established guidelines and instructions to perform job functions. Escalate unresolved issues to the next level of support personnel. Work under immediate supervision, typically reporting to a supervisor or manager. Required

Experience: 0-3 years of experience in a help desk, desktop support, or technical customer service role. Experience from retail IT support or Managed Service Provider (MSP) environments is also suitable.

Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the IT support field. Familiarity with Microsoft Active Directory, Microsoft Office Suite, and ticket management systems like Service Now is expected. Basic understanding of networking fundamentals such as Ping and Traceroute is required.

Education: An associate's degree in a related area is preferred. Preferred

Qualifications: Pursuit or completion of certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals. Demonstrated customer service skills, including empathy and de-escalation techniques. Familiarity with PowerShell and an interest in learning scripting for automation. A proactive mindset toward professional development and continuous learning in the IT field.

Shift Information: This position requires flexibility to work one of the assigned shifts. Shift options and days off will be determined based on operational needs. Candidates must be willing to work onsite five days a week. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.