Healthcare Call Center Trainer

Key responsibilities: Design and maintain comprehensive training materials and programs tailored to the needs of call center agents Deliver engaging virtual training sessions using platforms like Microsoft Teams and Zoom while managing large classes Assess learning gaps and adapt training approaches to ensure effective knowledge retention and applicationRequired qualificationsMinimum of 3 years of call center training experience, preferably in healthcare or dermatology Proven experience in developing and delivering training programs for remote call center agents Strong background in healthcare scheduling operations and patient communication best practices Exceptional presentation and facilitation skills for virtual training environments Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)