Senior IT Support Analyst - Hybrid (3 days in-office)

Marsh Corporate in Louisville, Kentucky is seeking an IT support senior analyst to join its service desk team. The role will diagnose, report, and resolve hardware and software issues remotely, with a hybrid work arrangement requiring three days per week in the office. You will support colleagues across lines of business via in-person, phone, and Zoom channels, manage incidents in ServiceNow, and provide proactive training on Marsh systems and devices to maximize usage.