Guest Experience Concierge AYS/DTS

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking an At Your Service (AYS) / Delighted to Serve (DTS) Agent to be the guest’s first point of contact and deliver exceptional service. You will handle calls, provide information on resort offerings, and support guest needs with attentive, proactive assistance. Knowledge of room service menus, local attractions, and hotel operations is essential, including PMS, guest areas, and PBX switchboard consoles, to ensure smooth, memorable