Help Desk Technician
consultnet technology services solutionsBrooklyn, NY
Help Desk Technician
consultnet technology services solutionsBrooklyn, NY
4 days ago
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management ServicesAbout the role
We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.
Qualifications:
- Prior help desk, deskside, or remote technical support experience
- Working knowledge of Windows 11 troubleshooting and break/fix support
- Familiarity with basic networking concepts (switches, firewalls, VLANs)
- Experience with endpoint/device management consoles (MDM-style tools) a plusExperience with thin client environments a plusExperience with Cisco phone systems (or similar VoIP platforms) a plus
- Strong customer service and phone communication skills
- Professional demeanor and reliability; comfortable representing IT to non-technical store staff
- Bilingual (Spanish) a plus, not required
- Comfortable working in a high call volume, deadline-driven support environment
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JOB OVERVIEW
Experience level
Mid
Location
Brooklyn, NY
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
4 days ago
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