Customer Support Representative

Responsibilities: • Possesses skills and competencies to deliver contracted customer requirements; tasks and activities are defined and routine• Point of contact to receive, review, and electronically log customer jobs• Operate office equipment (printer, copier, fax)• Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output• Perform quality inspection of customer order information• Estimate, schedule and track incoming vended production jobs• Inspect files for problem areas, including fonts, image resolution• Modify document layouts and impositions to achieve desired finished results• Apply color management, color correction, trapping and image editing where applicable• File/document conversion (utilizing standard software)• Maintain reporting logs and information for billing• Perform minimal training to customer end-users on web based ordering systems when requested• Establishes key relationships with customers and client approved vendors• Ability to demonstrate computer skills – functional knowledge of PC (keyboard functions, mouse, etc)• Ability to demonstrate advanced use of: MS office (Word, Excel, Power Point), web / internet / intranet• Able to demonstrate the ability to send and receive emails, find, open and save documents and files, perform data entry• Able to demonstrate the ability to use internet explorer for web browsing, send documents to preconfigured printer• Business maturity and professionalism• Experience in a customer service environment in print industry (minimum 2 years)• 3-5+ years of relevant experience• Minimum: high school diploma or equivalent• Required: post high school technology training or experience• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems• Excellent customer service skills• Build excellent client relationships• Strong organization skills• Strong communications & follow up skills• Engage client preferred vendors for outsourced projects• Multi-tasking• Works well in team environment• Requires minimum supervision Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.