Assistant Director, Workplace Experience

About The Team: The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board's mission and culture. The team is responsible for creating a workplace experience that helps attract and retain talent, strengthens employee connection, and supports how people work together across the organization. While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence.

About The Opportunity: As the Assistant Director, Workplace Experience - New York, you will be the operational heartbeat of College Board's flagship office. You will own the day-to-day service delivery for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service. This role is a great fit for someone who is energized by keeping things running well, takes pride in delivering excellent service, and is comfortable being the go-to person in the room. You are warm, organized, and dependable. You know how to manage details, follow through consistently, and solve problems as they come up. Critically, you are confident and effective in your communication with senior leaders and executives, able to represent the New York office with professionalism, advocate for what the office needs, and navigate those conversations with sound judgment. Supported by a Workplace Experience Coordinator, you will lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location.

In This Role, You Will: NYC Operations Leadership & Service Excellence (40%) Own day-to-day operational service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors. Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications. Oversee meeting and event logistics for gatherings, VIP visits, and board meetings, ensuring seamless execution. Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems. Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator. Workplace Programming & Employee Engagement (30%) Support the NYC workplace programming calendar including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors. Manage the Sharebite food program including vendor relationship, menu curation, and budget. Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director. Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance. Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards. Vendor Management & Budget Stewardship (15%) Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documente SLAs and quarte