Musifai Sales Associate

Responsibilities: Get the sale using various sales methods (emailing, calling, presentations, etc.)Maintain positive relationship between the customers and the company; follow up with valued customers to ensure regular purchase and generate referrals Possess superior knowledge about the company's product and service Use multiple customer communication platforms, including Intercom and Zendesk, to communicate with potential customers, make conversions, and maximize sales Use multiple CRM tools to manage relations with different groups of customers and track the effectiveness of various sales channels; optimize sales tactics based on the CRM analysis Handle return of merchandise

Requirements: Bachelor Degree or above; a GPA of 3.0 or above 1+ year experience in e-commerce or music industry and related fields Knowledge in musical instruments preferred Very strong communication, negotiation, and interpersonal skills; great writing skills Flexibility: be able to adjust to longer hours, nights or weekend

Customer Service Skills: be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them Fluent in Microsoft Word and Microsoft Excel; a mastery of CRM tools will be a plus Self motivated and persistentA strong passion for music and arts preferred