Lead Research Specialist
virtual vocationsDenver, CO
Lead Research Specialist
virtual vocationsDenver, CO
today
Industries
Research and Development in the Social Sciences and HumanitiesMarketing Research and Public Opinion PollingAll Other Professional, Scientific, and Technical ServicesAbout the role
To support operational excellence, the full-time remote Lead Research Specialist will research and resolve complex member issues, provide guidance on documentation and communication, and contribute to process improvements and reporting.
Key responsibilities:
Apply advanced knowledge to evaluate and resolve complex or sensitive cases, ensuring compliant decision-making
Serve as a subject matter expert by guiding research strategies and documentation standards
Identify opportunities for process improvements and support initiatives that enhance case handling effectiveness
Required qualifications:
High School diploma or equivalent GED
4 years of work experience in customer service, benefit plans, grievances, or appeals
Must be eligible to work in the United States without the need for work visa or residency sponsorship
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Research and Development in the Social Sciences and Humanities
Posted
today
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