Hotel Front Desk Agent Flexible Shifts Morning and Evening
studio 6 motel 6 tucson northTucson, AZ
Hotel Front Desk Agent Flexible Shifts Morning and Evening
studio 6 motel 6 tucson northTucson, AZ
APPLY NOW9 days ago
About the role
Job Description
Benefits:
- Company parties
- Opportunity for advancement
- Paid time off
We are looking for a full time (32 - 40 hours/week) Hotel Guest Services Representative at the Motel 6/Studio 6 Tucson North hotel off Camino de Oeste Rd near Ina Road and Interstate 10. Candidates must be able to work flexible shifts, either 6a-2p or 2p-10p and be available on weekends. Bilingual is a plus.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payments
- Keep accurate records of occupied rooms and guests
- Communicate pertinent guest information to hotel departments
Qualifications:
- Previous experience in customer service, hotel front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Duties include:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy workspace at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, maintenance, and other staff as necessary
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Take and deliver messages for guests
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Matching similar jobs
JOB OVERVIEW
Experience level
Entry
Location
Tucson, AZ
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels (except Casino Hotels) and Motels
Posted
9 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE