Store Manager – Retail & Cafe

Role Description: As the leader of your store, you are responsible for every aspect of business performance: delivering an exceptional customer experience, building a strong Ambassador team, and achieving results that support sustainable profitability and long-term growth. This is a hands-on leadership role with high accountability and meaningful upside for someone who wants to own the result. You lead from the floor, set the pace for execution, and ensure both retail and cafe operations reflect the brand at the highest level. You also bring a deep understanding of how quality footwear, apparel, and accessories are created, and ensure the team can confidently speak to product and fit. You are responsible for building and maintaining a culture of hospitality across the retail and cafe business, ensuring every customer interaction is intentional, coordinated, and delivered at a high standard. This role offers meaningful opportunities to shape a new concept and contribute to its long-term success within a growing brand.

What You’ll Do: Customer Experience & Hospitality Develop a culture of extreme hospitality so every visitor leaves with a memorable, positive experience Build and develop a team that consistently delivers strong service by setting clear expectations and holding performance to a high standard Drive service standards that lead to strong customer feedback and consistent recognition by name Identify opportunities to improve service, store flow, and the overall customer experience across retail and cafe Set the tone on the floor by modeling premium service, coaching in real time, and removing barriers to a better experience Leadership & Team Development Recruit, hire, and develop a high-performing team of Baristas, Retail Ambassadors, Lead Ambassadors, and Assistant Store Managers Set clear expectations and deliver consistent, structured feedback through ongoing performance management Build a team culture where expectations are clear, feedback is timely, and leaders consistently follow through on performance and development Coach leaders and team members to drive strong individual performance and team results Lead from the floor—supporting the team, solving problems, and upholding standards Store Performance & Business Ownership Drive revenue, conversion, profitability, and customer loyalty across both retail and cafe operations on a sustainable basis Use sales, labor, and expense performance to make informed operational decisions that improve efficiency and overall results Translate sales, labor, and customer feedback trends into clear weekly priorities that improve results Review performance regularly and adjust staffing, floor leadership, and coaching as needed Provide clear written updates on performance, priorities, and follow-through, with full accountability for results Align the team to business goals and maintain accountability through daily execution Store Operations & Execution Lead daily store operations across retail and cafe to drive consistency, efficiency, and accuracy Manage scheduling, staffing, and labor across both environments Ensure consistent execution of POS processes, inventory routines, and store procedures across both retail and cafe operations Own inventory accuracy across retail and cafe through consistent cycle counts, restocks, discrepancy follow-up, and reporting Hold the team accountable to clear operating expectations each day Cafe Operations & Experience Own the in-store cafe experience, including beverage quality, speed of service, equipment readiness, and customer flow Ensure consistent execution of beverage standards, workflows, and service expectations Train and develop team members on beverage preparation, equipment use, and cafe operations Manage cafe-related inventory, ordering, and supply levels, including coffee, ingredients, and other cafe essentials Monitor cafe sales, labor, and product usage trends to identify opportunities that improve efficiency, consistency, and overall performance Drive improvements to the Thursday Cafe experience through operational feedback, customer insights, and team observations Comply with all relevant statutory and regulatory requirements related to food safety Food & Beverage Safety & Compliance Ensure full compliance with all food safety, sanitation, and local health regulations Maintain readiness for health inspections and ensure all standards and documentation are consistently met Train and enforce proper food handling, storage, and cleanliness procedures across the team Complete required food safety training and certifications as applicable Oversee cleanliness and maintenance of all coffee and food preparation equipment Maintain consistent execution of all food and beverage safety standards across the team Store Presentation & Environment Uphold high store standards across cleanliness, organization, and presentation in both retail and cafe Drive strong merchandising and product presentation that supports the customer journey Ensure the store environment—including ambiance and functionality—reflects brand standards across all areas Take ownership of store condition by identifying maintenance needs and coordinating timely resolution with internal teams and vendors What You Bring 5+ years of retail management experience, including single or multi-store responsibility Experience supporting cafe, food, or beverage operations is a plus Proven ability to hire, develop, and retain high-performing teams Strong leadership skills with the ability to own results across multiple operational areas Solid business acumen with experience driving sales, profitability, and operational performance Results-oriented mindset with the ability to turn insights into action Excellent communication and organizational skills High level of accountability, reliability, and professional integrity Resilient, adaptable, and comfortable in a fast-paced retail environmentA genuine passion for high-quality footwear and apparel Ability to balance retail selling, cafe service, compliance, staffing, and customer experience within one location

Who You Are: Entrepreneurial and accountable — motivated by challenging goals, clear ownership, and building something repeatable Customer-first, with a focus on thoughtful service and memorable in-store experiencesA coach who brings out the best in people while developing the skills, processes, and culture needed for long-term success Decisive and action-oriented, with the ability to prioritize what matters most across competing needs Organized, reliable, and comfortable managing competing prioritiesA proactive problem-solver who takes initiative and follows through Detail-oriented and committed to maintaining elevated brand, service, and safety expectations Thrives in a meritocratic environment where performance, accountability, and results drive recognition and growth Available to work weekends, evenings, and holidays

What We Offer: A performance-driven environment with clear expectations and meaningful upside for those who consistently deliver results Competitive salary + performance-based bonus Growth opportunities within a fast-growing brand Health benefits Free product and employee discounts

Who We Are: Thursday Boot Company was born out of frustration with the footwear industry—where quality, durability, and honest pricing were often overlooked. Our mission is simple: Build Things That Last. After a decade selling online, we’re expanding our retail footprint nationwide to extend our commitment to high-quality products, ethical sourcing, and exceptional customer experiences. As we continue to expand, we’re looking for driven individuals to grow with us and help shape the future of our retail experience. To learn more, visit: https://thursdayboots.com/pages/our-storyAdditional

Requirements: Must be at least 18 years of age Ability to lift and move at least 50 lbs. Ability to bend, squat, twist, reach and use a step stool and/or ladder Ability to stand and/or walk for 8+ hours per shift Ability to work on-site 100% of the time Store location: 3015 M Street NW, Washington, DC 20007