Customer Success Manager

Customer Success Manager | SaaSNew York City | $75K–$105K base + bonus | HybridFor a fast-growing international SaaS company, we’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers. This isn’t a support-heavy CSM role. You’ll own the full customer lifecycle, from onboarding and adoption through expansion and renewal, working with well-known international companies and senior stakeholders.🎯 What will you do? Own a portfolio of mid-market & enterprise customers Manage the full lifecycle: onboarding, adoption, QBRs, renewals & expansion Build relationships with senior stakeholders and decision-makers Identify and close upsell & cross-sell opportunities Use customer and usage data to improve adoption and uncover growth opportunities Run commercial conversations around value, contracts and renewals Work closely with Sales, Product and Operations🔎 What are we looking for?3+ years in Customer Success, Account Management or another commercial client-facing role Experience managing complex B2B accounts, ideally within SaaSPrevious sales experience or clear commercial responsibility Comfortable owning renewals, upsell and expansion Strong analytical and problem-solving skills Confident presenting to executives and key decision-makers Excellent English communication skills Comfortable working autonomously in a fast-growing environment💰 What’s on offer?$75,000–$105,000 base salary + bonus25 days paid vacation 401(k) Hybrid working from the New York City office High level of ownership and autonomy International, fast-growing SaaS environment Plenty of room to develop as the US business continues to scale A strong opportunity for someone who enjoys Customer Success but doesn’t want to spend their entire day answering support tickets. You’ll be expected to understand the customer, challenge them where needed, and actively grow the relationship.