Escalations Engineer
virtual vocationsNew York, NY
About the role
As a full-time Escalations Engineer working remotely, the successful candidate will manage complex support issues, collaborate with development teams, and ensure customer satisfaction by resolving escalated technical challenges related to advanced cloud video security products.
Key responsibilities:
Become an expert on all products and related industry technologies
Take ownership of escalated support issues, ensuring resolution within established SLAs
Reproduce and troubleshoot complex customer issues, providing expert insights to minimize development timesRequired qualifications:4+ years of engineering or technical support experience
Degree in Science, Computer Science, Networking, Telecommunications, or Cybersecurity
Demonstrated ability to conduct full stack troubleshooting of video security solutions
Strong understanding of networking fundamentals and troubleshooting
Experience working in a customer-facing role and collaborating with R&D teams
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Computer Systems Engineers/Architects
Industry
Custom Computer Programming Services
Posted
yesterday
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