Growth Account Manager

Your mission: expand headcount, cross-sell services, and generate new business through referrals. You will lead client satisfaction initiatives (NPS, checkpoints, relationship reviews), support QBRs, and ensure clients view The Functionary as a strategic partner.

Client Growth & Expansion: Deliver consistent account growth through upsells, cross-sells, and client referrals. Identify expansion opportunities, new roles, and service needs within each account. Meet or exceed quarterly growth quotas.

Client Relationship Management: Build trusted, long-lasting client relationships with executives, hiring managers, and technical leads. Conduct client satisfaction check-ins, NPS follow-ups, and gather actionable feedback. Support preparation and delivery of QBRs.

Key Skills & Competencies: Strategic account planning and growth strategy execution. Relationship building and executive-level communication. Upselling, cross-selling, and negotiation skills. Objection handling and ability to navigate complex conversations. Client-first mindset with strong ownership and accountability. Strong organization and documentation habits. Data-driven thinker with ability to identify growth drivers and risks. Team-oriented mindset, must thrive in a collaborative, supportive culture. Experience Required1 to 3 years of professional experience in sales or account management. Experience in software staffing, nearshore staffing, tech outsourcing, BPO, or contact center solutions strongly preferred. Proven track record of hitting revenue or account growth targets. Strong client-facing and communication skills. HubSpot CRM experience is a plus.