Director of Shared Services - Call Center
momsmealsNew York, NY
$137,520-171,900APPLY NOW
Director of Shared Services - Call Center
momsmealsNew York, NY
yesterday
Occupations
Administrative Services ManagersGeneral and Operations ManagersCustomer Service RepresentativesIndustries
Telemarketing Bureaus and Other Contact CentersCorporate, Subsidiary, and Regional Managing OfficesTelephone Answering Services$137,520-171,900
APPLY NOWAbout the role
The Director of Shared Services for Call Centers will oversee and optimize centralized support functions across our Customer Care and Intake operations. This role is responsible for advancing operational excellence, standardization, technology enablement, quality performance, and scalable processes that improveefficiency and the customer experience. The ideal candidate will lead teams and cross-functional initiatives across quality assurance, technology enablement, support, reporting/analytics, automation, AI-enabled improvements, and deployment readiness.
Salary Range:
$137,520-171,900
Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
Benefits:
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
PTO, holiday pay and holiday of choice
401(k) match
Life insurance
Short-term disability
Health, dental and vision insurance
Maternity/paternity leave
Health savings account (HSA)
Flex spending accounts (FSA) - health and dependent
Matching similar jobs
JOB OVERVIEW
Salary
$137,520-171,900
Experience level
Manager
Location
New York, NY
Occupation
Administrative Services Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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