Patient Service Representative- Family Medicine North
central ohio primary care physiciansincColumbus, OH
Patient Service Representative- Family Medicine North
central ohio primary care physiciansincColumbus, OH
today
Occupations
Medical Secretaries and Administrative AssistantsPatient RepresentativesReceptionists and Information ClerksIndustries
Offices of Physicians (except Mental Health Specialists)All Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesAbout the role
Patient Service Representative- Family Medicine North
Job Category: Clerical
Full-Time
On-site Locations
Showing 1 location Columbus, OH, USADescription
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. Full Time/Benefits Eligible
Monday-Friday - 7:30am-4:00pm
Columbus, OH
Essential Duties and Responsibilities:
Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
Collect copays, deductibles and/or outstanding balances.
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications: Experience, Education, Licensures & Certifications
Preferred: 1 year of administrative experience in a healthcare related setting
Required: High School diploma or GEDKnowledge, Skills & Abilities
Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities; Strong organizational and written communication skills; Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors; Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; Ability to work independently and in a team environment; and able to lead by example; Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems) Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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JOB OVERVIEW
Experience level
Junior
Location
Columbus, OH
Occupation
Medical Secretaries and Administrative Assistants
Industry
Offices of Physicians (except Mental Health Specialists)
Posted
today
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