Strategic Customer Success Manager
search partner groupAustin, TX
$140,000 per yearAPPLY NOW (opens in a new tab)
Strategic Customer Success Manager
Occupations
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersCustomer Service Representatives$140,000 per year
APPLY NOW (opens in a new tab)About the role
Strategic Customer Success Manager On-Target Earnings: $140,000–$160,000 Locations: Austin, TX (Preferred, onsite Monday–Friday) Chicago, IL Atlanta, GA Boston, MA Dallas, TX San Antonio, TX Work Arrangement: Candidates located in Austin will work onsite Monday–Friday. Exceptional candidates located in Chicago, Atlanta, Boston, Dallas or San Antonio may be considered for a remote work arrangement.
About the Opportunity Are you passionate about helping large enterprise customers solve complex business challenges and realize measurable value from their technology investments? Our client, a global enterprise technology organization serving thousands of customers worldwide, is expanding its Customer Success organization and seeking an experienced Strategic Customer Success Manager to support some of its largest, most complex and most important customer relationships. This is a highly visible role for an experienced Customer Success professional who can operate as a strategic advisor to VP and C-level executives, understand sophisticated business and technology challenges, and connect enterprise software solutions to meaningful customer outcomes. You'll be responsible for a focused portfolio of high-value accounts, providing a white-glove Customer Success experience centered on adoption, value realization, retention, executive engagement and long-term growth.
Why Consider This Opportunity? Manage a focused portfolio of large, complex and strategically important enterprise customers
Develop trusted relationships with CIOs, CISOs, VPs of IT and other senior executives
Help customers solve meaningful business and technology challenges
Work across sophisticated enterprise technologies spanning security, identity, data management and infrastructure
Play an important role in customer adoption, retention, renewals and expansion
Help customers navigate modernization and technology transformation
Join a growing Customer Success organization where your experience and ideas can make a meaningful impact
Competitive compensation, comprehensive benefits and career growth opportunities
What You'll Do:
Own strategic relationships with a focused portfolio of high-value enterprise customers
Develop a deep understanding of each customer's business objectives, technology environment, challenges and desired outcomes
Build trusted relationships across customer organizations, from technical practitioners to VP and C-level executives
Develop strategic Success Plans connecting customer priorities and business problems to measurable outcomes
Drive product adoption, value realization, retention, renewals and overall account health
Lead Executive Business Reviews and strategic planning discussions
Maintain sufficient technical and product fluency to conduct credible conversations around customer use cases, technology challenges and solution value
Proactively identify customer risks and develop mitigation and recovery strategies
Identify opportunities to deliver additional customer value and partner with Sales on appropriate expansion opportunities
Navigate complex customer environments and manage high-impact escalations
Monitor customer health, engagement, adoption, risk indicators and business outcomes
Partner across Sales, Product, Support, Renewals and Professional Services to drive successful customer outcomes
Share best practices and contribute to the continued evolution of the Customer Success organization
What We're Looking For:
5+ years of direct Customer Success experience
Experience personally managing Strategic, Global or large Enterprise customers
Strong background within B2B enterprise software, SaaS or enterprise technology
Demonstrated experience managing complex, high-value customer relationships
Proven success driving adoption, value realization, retention and renewals
Strong business acumen and the ability to understand customer problems and connect technology solutions to desired business outcomes
Demonstrated VP and C-suite executive presence and the ability to lead strategic customer conversations
Experience developing and executing strategic Customer Success Plans
Experience leading Executive Business Reviews and executive-level value discussions
Technical aptitude and the ability to credibly discuss complex enterprise technology and customer use cases
Experience identifying and recovering at-risk customer relationships
Understanding of recurring revenue, customer health and renewal processes
Ability to identify expansion opportunities while maintaining a trusted-advisor relationship
Exceptional communication, presentation, relationship-management and problem-solving skills
Highly Desired Experience Enterprise software
Identity / Identity Security
Cybersecurity
Active Directory / Entra ID
Microsoft ecosystem technologies
Data management and database technologies
Enterprise infrastructure
IT operations / platform management
Hybrid cloud environments
Enterprise modernization initiatives
On-premises enterprise software
On-premises-to-SaaS transformation
Salesforce, Gainsight, Totango or comparable Customer Success/CRM platforms
Direct experience with every technology listed above is not required. The strongest candidates will bring a combination of complex enterprise Customer Success experience, executive presence, business acumen and technical credibility.
Compensation & Benefits:
Target OTE: $140,000–$160,000
Performance-based incentive opportunity
Comprehensive health benefits
Retirement programs
Paid time off
Professional development and training programs
Career advancement opportunities
Why This Role Stands OutThis is an opportunity to move beyond traditional account management and become a strategic advisor to some of the organization's most important customers. You'll work across executive, business and technical stakeholders to understand complex challenges, develop strategic customer plans, increase adoption and value realization, protect long-term customer relationships, and identify opportunities to deliver greater value. For a Customer Success professional who can combine business acumen, executive presence, technical credibility and measurable customer outcomes, this is an opportunity to have a significant impact on both customers and a growing Customer Success organization.
Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.
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JOB OVERVIEW
Salary
$140,000 per year
Experience level
Manager
Location
Austin, TX
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Computer Systems Design Services
Posted
today
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