Ramp Supervisor - ORD Airport

Ramp Supervisor Guide teams. Turn planes. Own the tarmac — ramp supervisors wanted! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more. We are committed to being a leading provider of commercial services within the aviation industry. Our teams focus on maintaining a positive working environment and treating all team members with respect. With more than 200 locations across the world, we offer opportunities for career progression. The ramp supervisor is responsible for overseeing a team of ramp agents and ensuring the efficient, safe handling of aircraft on the ground. This position involves coordinating activities such as baggage handling, aircraft towing, and servicing aircraft, while adhering to strict safety and operational protocols. You will be pivotal in training and mentoring team members and coordinating with flight crews and other airport personnel to ensure timely aircraft turnarounds. Additionally, this role requires quick decision-making, effective problem-solving, and maintaining high standards of customer service and operational efficiency. Responsibilities include supervising the ramp team operations, including aircraft loading and unloading; coordinating ramp activities to ensure timely turnaround of flights; training and mentoring ramp team members on operational procedures and safety protocols; monitoring team compliance with airline and airport regulations; conducting pre-shift briefings to discuss daily tasks and safety focus points; overseeing the proper handling of baggage, cargo, and mail to prevent damage or loss; managing communication between the ramp team, flight crew, and ground operations; ensuring proper use and maintenance of ground support equipment; implementing and enforcing safety measures and hazard prevention on the ramp; responding to and managing operational issues and emergencies; facilitating efficient teamwork to meet flight schedules and service standards; conducting performance evaluations and providing feedback to ramp team members; ensuring compliance with all DOT regulations as required and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations; conducting regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and providing training and updates to staff on changes in DOT regulations as required; liaising with other airport departments for coordinated operations; maintaining accurate records of ramp operations and incidents; promoting a culture of safety and professionalism within the team; exemplifying PrimeFlight customer service and safety standards; and performing any additional duties as assigned by management. Qualifications include being 18 years of age or older, legally authorized to work in the country of employment, holding a valid driver's license, communicating effectively in English (reading, writing, speaking), having a minimum of 2 years of experience in ramp operations or a related aviation field, proven experience in a supervisory or leadership role, strong knowledge of ramp safety and operational procedures, ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices, effectively communicating with colleagues and clients, both in-person and through electronic means, passing a background check and drug screen, eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable), and being flexible to work various shifts including nights, weekends and holidays.