CX Quality & Insights Specialist (AI-Driven)

pmalladminJericho, NY

2 days ago

Occupations

Customer Service Representatives Quality Control Analysts Quality Control Systems Managers

Industries

Other Management Consulting Services Temporary Help Services Administrative Management and General Management Consulting Services

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About the role

1-800-FLOWERS.COM, INC is seeking a Customer Experience Quality & Insights Specialist on-site in Jericho, NY to evaluate and govern customer experience across AI and human quality evaluations. You will partner with Operations, Product, Technology, Digital, and external partners to ensure accurate measurement and continuous improvement of customer interactions, AI models, survey platforms, and quality programs.

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JOB OVERVIEW

Experience level

Junior

Location

Jericho, NY

Occupation

Customer Service Representatives

Industry

Other Management Consulting Services

Posted

2 days ago

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