Sales Engineer NA #1352
radLouisville, KY
Sales Engineer NA #1352
radLouisville, KY
2 days ago
Occupations
Sales EngineersSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelAbout the role
Key Responsibilities:
- Pre-Sales support for the sales staff
- Assisting in the creation and delivery of sales presentations.
- Presenting technical information regarding current products and possibly future products.
- Gathering product requirements to be included in possible future products.
- Acting as a consultant on network design and implementation as it pertains to RAD products.
- Account support Tracking all feature requests.
- Tracking all issues in the software and/or hardware that are to be addressed in future releases.
- Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches.
- High-level support as part of a TAC escalation plan for critical problems
- Onsite support for P1 issues
- Executive briefings on the problem and resolution
- Working with the customer to ensure the fix or workaround is sufficient.
- Assist in the identification of new opportunities with assigned accounts.
- Lab Trial support.
- Direct support with the assistance of the TAC POC engineer, all lab activity for assigned accounts.
- Main point of contact for lab engineers and lab testers to for all technical information.
- Responsible for Alpha / Beta trials and the control of such releases30-50% travel required.
Qualifications:
- Candidates must have a BS degree or equivalent experience in a related technology field.5 + years of experience in providing networking solutions in a fast-paced high-technology environment, preferably in a customer-facing systems/sales engineering role.
- Detailed knowledge of TDM, packet network and wireless technology and products, including Carrier Ethernet, SONET, PDH, Analogue voice, Security, virtualization, etc.
- Strong understanding and in-depth knowledge of Critical infrastructure verticals such as utilities (power companies, Oil & Gas, Water), transportation, and air traffic control
- Ability to handle and manage RFPs.
- Excellent written and verbal communication skills.
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JOB OVERVIEW
Experience level
Senior
Location
Louisville, KY
Occupation
Sales Engineers
Industry
Computer Systems Design Services
Posted
2 days ago
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