Benefits Analyst

Key Responsibilities: Administer and support University Health System insurance and benefit plans for employees and house staff. Serve as a knowledgeable and responsive resource for employees, providing clear information regarding benefit plans, coverage, procedures, policies, and limitations. Partner with insurance carriers, plan administrators, and third-party providers to investigate and resolve complex benefit and coverage issues. Assist plan participants in understanding benefit provisions, eligibility requirements, coverage limitations, and applicable policies. Process, review, and audit insurance invoices and claims reports to ensure accuracy and identify discrepancies, trends, and opportunities for improvement. Research and apply federal and state legislation affecting benefit administration and maintain working knowledge of applicable regulatory requirements. Conduct regular audits of Leave of Absence files to ensure accuracy, compliance, and appropriate benefit administration. Identify issues and recommend solutions that improve benefit processes, accuracy, compliance, and the employee experience. Maintain confidentiality and exercise sound judgment when handling sensitive employee and benefits information. Provide consistently courteous, professional, responsive, timely, and accurate service to employees, visitors, callers, and other stakeholders.

Preferred Qualifications: Three or more years of recent experience administering or providing customer service for insurance benefits, COBRA, and related benefit programs. Experience auditing benefit invoices, claims, and employee records. Strong Excel skills, including VLOOKUP and data analysis. Experience working with insurance carriers, third-party administrators, and other benefits vendors. Why This Role Matters Benefits are an important part of the employee experience-and accuracy, responsiveness, and compassion make a difference. As a Benefits Analyst, you'll help ensure employees and their families have the information and support they need when navigating their benefits, while also helping the organization maintain compliant, efficient, and well-administered programs.