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Customer Service Representative

trahans heating coolingLaplace, LA

yesterday

Occupations

Customer Service RepresentativesReceptionists and Information ClerksHeating, Air Conditioning, and Refrigeration Mechanics and Installers

Industries

Plumbing, Heating, and Air-Conditioning ContractorsTelemarketing Bureaus and Other Contact CentersTelephone Answering Services

$16.00 - $18.00 per hour

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About the role

Customer Support Representative Looking to trade up to a better opportunity? Trahan's Heating and Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. Why join our team: We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO)
What you will do:
  • Manage incoming calls from customers
  • Schedule and manage customer estimates
  • Identify and assess customers' needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Who you are:
  • 1-5 years of call center or customer support experience preferred
  • Valid driver's license with clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).If this sounds like the perfect opportunity for you, don't wait! Apply today! We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $16-18 per hour
Benefits:
  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time OffOngoing Training and Development
  • Ability to commute/relocate:
  • Houma, LA: Reliably commute or planning to relocate before starting work (Required)
Experience: Call Center or Customer Support (1+ year required)
Work Location: In person

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JOB OVERVIEW

Salary

$16.00 - $18.00 per hour

Experience level

Junior

Location

Laplace, LA

Occupation

Customer Service Representatives

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

yesterday

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