Deskside Support Technician

coforge marketingMinneapolis, MN

yesterday

Occupations

Computer User Support Specialists Network and Computer Systems Administrators Computer Network Support Specialists

Industries

Computer Systems Design Services Other Computer Related Services Computer Facilities Management Services

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About the role

Provide remote deskside (virtual) technical support for users across various support options. ? Resolve hardware/software issues, respond to technical questions, and escalates incidents as necessary. ? Interact with end-users professionally and efficiently, providing excellent customer service. ? Follow standard operating procedures, privacy/security protocols, and incident tracking tools. ? Collaborate with the peers and Resolver groups to ensure timely resolution of issues and continuity of service. ? Attend and complete required training related to systems, privacy (FERPA/HIPAA), identity management, and data security.

Requirements? 2+ years of experience in IT Helpdesk or deskside support (remote support experience preferred). ? Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications. ? Familiarity with ticketing systems, remote assistance tools, and virtual support technologies. ? Excellent communication skills, with a customer-focused and service-oriented mindset. ? Ability to follow established processes and documentation while maintaining high levels of confidentiality. ? U.S. work authorization required; must pass background check as per Coforge's vetting process. Preferred

Qualifications? Prior experience supporting higher education institutions or similar regulated environments. ? Knowledge of FERPA, HIPAA, and other compliance frameworks related to higher education. ? Experience working with service-level agreements (SLAs) in a managed services context. Skills RequiredRemote Desktop Services Service Desk Asset Services Location Minneapolis, Minnesota, United States (USA)

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JOB OVERVIEW

Experience level

Junior

Location

Minneapolis, MN

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

yesterday

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