Head of End-to-End Customer Journeys & Governance
united states 2 avis budget car rentalBoonton, NJ
Head of End-to-End Customer Journeys & Governance
united states 2 avis budget car rentalBoonton, NJ
yesterday
Occupations
General and Operations ManagersTransportation, Storage, and Distribution ManagersFirst-Line Supervisors of Passenger AttendantsIndustries
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesTravel AgenciesAbout the role
Avis Budget Group is seeking a Director of Customer Journey Design & Governance to lead end-to-end journey governance and continuous improvement within the CX organization. You will translate customer insights into CX improvements, reduce friction, and drive better business performance in collaboration with Operations, Fleet, Digital, Marketing, and CVC.
You will chair the CX Council, define standards, and set the roadmap for journey improvements with measurable impact on NPS and operational
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JOB OVERVIEW
Experience level
Manager
Location
Boonton, NJ
Occupation
General and Operations Managers
Industry
Administrative Management and General Management Consulting Services
Posted
yesterday
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