Technical Support Operations Lead (24/7)
symboticNew York, NY
Technical Support Operations Lead (24/7)
symboticNew York, NY
today
Occupations
First-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of All Other Tactical Operations SpecialistsFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Computer Facilities Management ServicesComputer Systems Design ServicesCustom Computer Programming ServicesAbout the role
Symbotic is seeking a Technical Support Supervisor to lead the day-to-day delivery of Technical Support across active customer sites. You will guide the team, ensure SLA adherence, and act as Duty Manager for high-priority incidents, coordinating cross-functionally to enable engineers to resolve issues efficiently. The role emphasizes leadership, operational execution, and continuous improvement, with a vision to elevate customer satisfaction and system reliability in a 24/7 environment.
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JOB OVERVIEW
Experience level
Lead
Location
New York, NY
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Computer Facilities Management Services
Posted
today
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