Support Solutions Engineer
virtual vocationsNew York, NY
Support Solutions Engineer
virtual vocationsNew York, NY
2 days ago
Occupations
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/ArchitectsAbout the role
Owning complex, escalated customer issues, the full-time Support Solutions Engineer will diagnose software problems, write and run SQL queries, and mentor Tier 1 technicians while working remotely.
Key responsibilities:
Manage escalated customer issues from first contact to resolution across various communication channels
Diagnose software problems by reproducing issues and ruling out potential causes
Document cases clearly and create knowledge base articles for repeat issuesRequired qualifications 3-5 years in software or technical support with experience in handling escalated issues
Strong troubleshooting skills across applications, operating systems, and networks
Working knowledge of SQL for data investigation and validation
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
Experience in the rental industry is preferred
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
2 days ago
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