Customer Service Representative-Sales

Requisition ID: 17115 Location: Dallas, TX, US, 75237 Pay Type: Salary Position type: Full-time / SalaryAmrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market. Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. We're seeking a Customer Service Representative-Sales who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

About The Role: We're looking for a Customer Service Representative to join our team in our Sales Division. You will help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates. What You'll Accomplish Order Entry & Customer Support Customer Issue ResolutionOEM Order Support

Additional Responsibilities: Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications. Perform other tasks assigned by management.

What We're Looking For: Bachelor's Degree 12 years of customer service experience (required) Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactions Comfortable navigating multiple computer programs Strong attention to detail and accuracy Solid math skills Ability to evaluate information, problem-solve, and recommend solutions Positive, team-oriented attitude with the ability to handle multiple tasks at once

What We Offer: Competitive salary & Bonus Incentive Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Vision, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) Paid time off including 12 paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program